FAQs


How soon will I receive my order?
I aim to pack the day we receive our orders, however we ask you to allow 5 business days. I will send you an email update with tracking as soon as your order has been packed and will be in touch if there will be any delays our end.

Which postal service do you use?

I use USPS, UPS and FEDEx

Are your products organic and natural?

I use organic palm and shea butter in my products. Natural is a vague term that I have difficulty answering. I make my products from scratch using the finest quality oils, butters, clays, milks. I believe my products are high quality and not mass produced. I use essential oils but also choose to use paraben and pthalate free fragrances and mineral micas for color.

Are ALL your products vegan friendly? 

No. However, all of our products are labeled accordingly. None of our products are tested on animals. 

Do you wholesale your products?
Yes I wholesale within the US but not overseas. Please send me an email via my contacts page and I can send you wholesale prices for the products you are interested in.

Can you supply large quantities of soap on demand?

Sadly no, I am a one woman show and will provide what ever I have on hand but some orders will need to be made to order. Please keep this in mind if you decide to order the lead times for custom/larger orders is 4-5 weeks. 

 

How long can I wait to open and use your Artisan Soaps?
We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time.  However, our soaps will still get you clean after the fragrance and colors are long gone!